Repositório Colecção:http://repositorio.unirn.edu.br/jspui/handle/123456789/6622026-05-03T08:25:17Z2026-05-03T08:25:17ZEstudo de caso em uma empresa de internação domiciliar (Home Care) de Natal/RNhttp://repositorio.unirn.edu.br/jspui/handle/123456789/12182025-12-03T15:49:29Z2019-01-01T00:00:00ZTítulo: Estudo de caso em uma empresa de internação domiciliar (Home Care) de Natal/RN
Resumo: Customer perception quality in the service sector is difficult to measure and a
tool that enables this analysis is the SERVQUAL model propose by Parasuraman,
Zeithaml e Berry (1985). This method asserts that there is a gap between the
expectations of the clients and their perception of the quality of the service provided. Based on the proposed model, an exploratory and descriptive information to evaluate
the service offered by a company providing Home Care services in Natal/RN. With the
application of a questionnaire and a quantitative analysis was obtained through the
difference between the average perception and the average expectation of each item
being after the end identified the points to be improved by the organization.
Type: Trabalho de Conclusão de Curso2019-01-01T00:00:00ZSeis Sigma em empresas de serviços de manutençãohttp://repositorio.unirn.edu.br/jspui/handle/123456789/12172025-12-03T15:43:07Z2019-01-01T00:00:00ZTítulo: Seis Sigma em empresas de serviços de manutenção
Type: Trabalho de Conclusão de Curso2019-01-01T00:00:00ZFatores de resistência por parte de clientes quanto à utilização dos serviços virtuaishttp://repositorio.unirn.edu.br/jspui/handle/123456789/12162025-12-03T15:37:30Z2019-01-01T00:00:00ZTítulo: Fatores de resistência por parte de clientes quanto à utilização dos serviços virtuais
Resumo: This article proposes an analysis regarding factors related to the resistance to
technology regarding the use of on-line services by the beneficiaries of a health care provider in Natal-RN. The relevance of this work is due to the need to encourage the use of Online Services and to identify the causes of resistance to the use of these services by means of a non-probabilistic sample for convenience. It will also be addressed, as the resistance reflects in the activities and how the lack of adequate communication between operator and beneficiaries contributes to this issue in order to reduce the resistance of the clients to the use of the Online Services - Services whose interface with an operator is dispensable, aiming at minimizing the number of over-thecounter appointments, as well as streamline the demands that really depend on clientoperator interaction.
Type: Trabalho de Conclusão de Curso2019-01-01T00:00:00ZA qualidade e o atendimento na prestação de serviços advocatícioshttp://repositorio.unirn.edu.br/jspui/handle/123456789/12152025-12-02T18:19:15Z2019-01-01T00:00:00ZTítulo: A qualidade e o atendimento na prestação de serviços advocatícios
Type: Trabalho de Conclusão de Curso2019-01-01T00:00:00Z