http://repositorio.unirn.edu.br/jspui/handle/123456789/662 Sun, 03 May 2026 08:20:59 GMT 2026-05-03T08:20:59Z http://repositorio.unirn.edu.br/jspui/handle/123456789/1218 Título: Estudo de caso em uma empresa de internação domiciliar (Home Care) de Natal/RN Resumo: Customer perception quality in the service sector is difficult to measure and a tool that enables this analysis is the SERVQUAL model propose by Parasuraman, Zeithaml e Berry (1985). This method asserts that there is a gap between the expectations of the clients and their perception of the quality of the service provided. Based on the proposed model, an exploratory and descriptive information to evaluate the service offered by a company providing Home Care services in Natal/RN. With the application of a questionnaire and a quantitative analysis was obtained through the difference between the average perception and the average expectation of each item being after the end identified the points to be improved by the organization. Type: Trabalho de Conclusão de Curso Tue, 01 Jan 2019 00:00:00 GMT http://repositorio.unirn.edu.br/jspui/handle/123456789/1218 2019-01-01T00:00:00Z http://repositorio.unirn.edu.br/jspui/handle/123456789/1217 Título: Seis Sigma em empresas de serviços de manutenção Type: Trabalho de Conclusão de Curso Tue, 01 Jan 2019 00:00:00 GMT http://repositorio.unirn.edu.br/jspui/handle/123456789/1217 2019-01-01T00:00:00Z http://repositorio.unirn.edu.br/jspui/handle/123456789/1216 Título: Fatores de resistência por parte de clientes quanto à utilização dos serviços virtuais Resumo: This article proposes an analysis regarding factors related to the resistance to technology regarding the use of on-line services by the beneficiaries of a health care provider in Natal-RN. The relevance of this work is due to the need to encourage the use of Online Services and to identify the causes of resistance to the use of these services by means of a non-probabilistic sample for convenience. It will also be addressed, as the resistance reflects in the activities and how the lack of adequate communication between operator and beneficiaries contributes to this issue in order to reduce the resistance of the clients to the use of the Online Services - Services whose interface with an operator is dispensable, aiming at minimizing the number of over-thecounter appointments, as well as streamline the demands that really depend on clientoperator interaction. Type: Trabalho de Conclusão de Curso Tue, 01 Jan 2019 00:00:00 GMT http://repositorio.unirn.edu.br/jspui/handle/123456789/1216 2019-01-01T00:00:00Z http://repositorio.unirn.edu.br/jspui/handle/123456789/1215 Título: A qualidade e o atendimento na prestação de serviços advocatícios Type: Trabalho de Conclusão de Curso Tue, 01 Jan 2019 00:00:00 GMT http://repositorio.unirn.edu.br/jspui/handle/123456789/1215 2019-01-01T00:00:00Z