Gestão de conflitos: um olhar à luz da política de gestão de pessoas da companhia de águas e esgotos do Rio Grande do Norte

Abstract

The volatility of business in organizations tends to generate more and more conflicts. It is not to say if that is positive or negative. Conflicts happen because people think in different ways and the speed of change may potentialize those issues even more. The tenuous line of separation between a healthy conflict and a harmful one lies in how the issue is addressed. In other words, it depends on the managers of the organization, more precisely on an effective people management policy. Maximizing the benefits and minimizing harm are the outcomes of good conflict management. In this context, the goal of the article was to verify if the Companhia de Águas e Esgotos do Rio Grande do Norte (Or CAERN - Water and Sewage Company of Rio Grande do Norte) has an organizational policy of people management, elaborated and implemented, that specifically addresses the issue of conflict management, using treatment and negotiation method. To achieve this objective, the research was a exploratory type through the study of a CAERN's case for the problematic at discussion. Problematic which was qualitative treated and pointed as a result the inexistence of Conflicts Management Tries on the Human Resources Politics in use at the Company.