ISO 9001:2015 e método scrum: uma proposta de implementação para uma empresa de educação corporativa do RN

Abstract

The purpose of this article is to propose the implementation of the ISO 9001:2015 Standard along with the SCRUM method, with the objective of increasing the level of productivity of the services provided by the company and the commitment of the employees to the company and their respective activities. Standard ISO 9001 standardizes activities and seeks continuous improvement to increase customer satisfaction, as well as achieve the organization's goals through defined and measured goals. The SCRUM method proposes the total integration of employees and management with the purpose of the company. To demonstrate the feasibility of implementing these projects, the work continues showing the benefits provided after the implementation of the Standard in some companies of the city. As well as the improvements coming from the implementation of the methods together through bibliographic proofs.