Clima organizacional: uma análise na agência avante, do banco tetra, sobre o estado situacional da satisfação dos colaboradores

Abstract

Most companies have undergone major changes. Analyzing this context, it is clear that the development of a good organizational climate can become a competitive advantage within organizations. Thus, this study addressed and discussed the organizational climate Agency Avante Tetra Bank located in Natal / RN, showing how it can add value to organizations for which a questionnaire for managers and employees from different sectors of the agency was applied. The study aimed to analyze the situational status of employee satisfaction with the company. In this research, the form of the organization's activities was addressed and the perception of managers about the importance of organizational climate. Based on this information, an analysis was made identifying the points for review of the concepts and practices used organization. In this research, it addressed the form of organization performance and the perception of managers about the importance of the sector functions. The research is characterized on the qualitative model and is supported by authors like Chiavenato, Marras, Ulrich, Fleury among other authors reference the organizational climate of the area. Based on this information, there was an analysis identifying the points for review of the concepts and practices used in the organizational climate of the company. Having analyzed the results it is shown that it is necessary to adapt the constant changes in the profile of organizations and despite satisfactorily evaluated the enterprise in question, we should not overlook the organizational climate, since it is a dynamic element in the work context which can directly influence the quality of products and services and thereby compromising organizational performance.