Profissionalização e competências dos sucessores na percepção de um gestor: um estudo de caso em uma empresa familiar de turismo de Natal/RN

Abstract

This essay related to familiar business is a subject very recent and relevant in the most diverse areas of kwoledge, mainly na Idea which evolves qualification and professionalization of people. The sector of turism is in this context which some organizations emerged from a small familiar business, offering services since tourists arrival in a region provided by an opportunity and potencial from a turist destination developing the local economy creating jobs and salaries. To attend the complexity of service delivery of the sector and requirements of quality demanded by tourists, issues of professionalization and skills of the sucessors in the familiar business should be studied and researched to subsidize production of scientific knowledge about that themes. “Familiar business usually owns the firm and the most relevant administrative functions which allows to determinate the organization goals and try to satisfact its aspirations, even if they don’t match with the interests of the company”(DONNELEY,2016).The objective of this work is to present the perception of a manager of a familiar company related to professionalization and abilities of the successors in a company of tourism Natal city. This essay comprehend a qualitative research using the analysis content to deal with the data, which will be a semi structured entreview with a manager and a successor from the company. The results evidenced that, by the successor sight, when functions are well defined the conflict tend to decrease, which also helps to become the processes faster and more effective, and the organization must prepare itself to the third generation succession, which has not been planned, yet, and which needs to be well articulated, as for the family as for the business.