Treinamento e qualidade: um estudo do treinamento e capacitação dos colaboradores do McDonald’s (Natal/RN)

Abstract

The tourism as socioeconomic activity stands out for its significant participation in the world, but also by a factor of generating jobs and income. Linked to the tourism sector in the food industry, specifically bars and restaurants is also emerging as a form of leisure and well-being for the population. The purpose of this study was to analyze the training of employees in a network of international fastfood as an essential factor to ensure standards in services, thus generating quality service. Study of exploratory and descriptive qualitative approach making use of in-depth interviews with most of the levels of the company who are directly involved with the training, thus making a comparison between the issues. It was found that the training also serves as a great motivator for the organization's internal customers, thereby making everyone involved in large Mcdonalds network give greater importance to training strategies so that all customers feel good and satisfied returning always to the restaurant.