O papel e atendimento do psicólogo em unidades de saúde pública: expectativas e percepções da comunidade

Abstract

This article presents a qualitative research that addresses the role and care of the psychologist in public health units, through the understanding of the community that uses the service of psychological care at a health unit in the municipality of Angicos/RN, from their expectations and perceptions about the service offered. To measure quality, the data were collected through an open interview with 4 patients and analyzed from the content analysis technique, where the responses were analyzed from each question, using three categories: understanding the role and care of the Psychologist; Expectations of care; perceptions of care. Before this, it was noticed that the service offered corresponded to the expectations of patients, revealing different feelings that emerged during the call. However, it has proved a dissatisfaction regarding the quantity of consultations to the month, as well as an ignorance of the population regarding the other activities that can be developed by the psychologist, needing to disclose more these services. This study allowed us to detect the need for more studies that deal with the vision of users with respect to the service used by them, once the majority treats the vision of the professionals and managers.