Motivação e comunicação no trabalho: uma pesquisa com os colaboradores de um hotel na cidade de Natal/RN

Abstract

This work is to analyze the degree of motivation of employees of a company in the hospitality industry of Natal / RN. Using literature review from books and scientific articles, highlighting the global vision of the individual as well as including the theoretical concepts of motivation. In order to identify the perception of employees regarding the emphasis on motivation and development of their functions. To better understand how motivation affects the individual is important to understand what is motivation, what motivates people to continue satisfactorily in your workday, what this implies the quality of life and survival of businesses and employees. From the data collected through a questionnaire, showed that dissatisfaction points are among the Compensation and Working Conditions, where the effort is not recognized by the benefits, since this is lacking. Factors that were slightly above average were the didactic knowledge and generally the relationship with the leadership, considered slightly satisfactory. What is clear is that the didactic knowledge is still not a necessity of first instance and that communication between subordinates and leadership must undergo change so that there is better communication between the parties. For which we continue to provide quality services and become the leading choice among its customers in such a competitive market must continue to focus on quality, implementing a more effective management of human resources and adapting leadership styles that are more framed with the specificities and the best management practices.