Avaliação da qualidade dos serviços de segurança da UFRN

Abstract

This study presents proposes the evaluation of the quality of the security services of UFRN. In the current context we can see the increase of urban violence, the limitations on public safety and the increased sense of insecurity. The overall objective of the work under the public safety is to evaluate the quality of the security services of the campus of the Federal University of Rio Grande do Norte (UFRN), to propose improvements to the security service for users and vigilant. For decades, violence is a serious problem in Brazil. Governments agreed to the severity of the problem and its political significance is considerably less time, in response to popular clamor for more security, revealed by opinion polls. The research in question is of applied nature, held on the campus of the Federal University of Rio Grande do Norte (UFRN) through semi structured interviews and a satisfaction survey with a gradient ranging from strongly disagree to strongly agree, held during the month of March 2015.Need is a change in the security action plan as a whole, in order to alleviate all this insecurity experienced by all circulating UFRN. Some forward proposals for safety, would be the purchase of new vehicles, improved safety equipment and more work materials for the vigilantes, including participation in security decisions with the academic community are proposals for more efficient security, effective and effective for the University Campus.