Importância da implementação de um sistema de gestão da qualidade: um estudo bibliográfico

Abstract

Faced with the economic difficulties faced, in any segment, quality has become a survival factor for the Organizations. With an increasingly competitive market and the most demanding customers, the search for more serious Companies, with quality standards and commitment in meeting their requirements has been increased, making Quality a competitive differential, with the standardization of processes and guarantee of improvement And meeting customer requirements. In view of this demand for improvement, it is necessary to carry out research in order to analyze the importance of the implementation of a Quality Management System in organizations. This work shows that implementing a Quality Management System (QMS) today is a critical factor in Success in the current economic scenario. Thus, the literature on the themes of Quality Management was researched, describing the context of this theme. The present research aims to identify critical success factors for the implementation of a Quality Management System (QMS) for the improvement of products and services in companies. An exploratory, descriptive and bibliographic methodology was used. Thus, it has been observed that implementing an effective Quality Management System (QMS), certifying and maintaining the same, can be the key to success for the committed Companies to stay and grow in the market.