Gestão da qualidade total e a sua influência na qualidade de vida no trabalho (QVT) nas organizações na era da informação

Abstract

Total Quality needs to be worked in organizations today, mainly because the success of their programs can determine the competitiveness of the organization working with her. It is well known that the total quality programs conducive to 0% margin of error and 100% customer satisfaction. Thus, it is also necessary to work the Quality of Work Life (QWL) in the same organization to which also the satisfaction of the worker is considered high. This article shows through bibliographic study that Total Quality Management and Its Influence on the Quality of Work Life (QWL) in Organizations in the Information Age should be worked effectively. So we looked at the literature of the themes of Total Quality and QWL to contextualize this idea. The methodology used was the literature research on the internet and on websites, articles from academic journals and books of renowned authors who discuss the topic in the contemporary context. The results could conclude that a society increasingly globalized day imprescendível is that managers of organizations jointly implement total quality and quality of life programs, that they might obtain better results in the three key success indicators that are customers, employers and employees.