Comprometimento organizacional na percepção dos funcionários da caixa econômica federal: um estudo de caso na agência Parnamirim/RN

Abstract

In an increasingly competitive market, human capital has become the differentiator. The committed employee is an important indicator, since the organizational commitment has been considered strategic framework for the achievement of business objectives. This study's main approach organizational commitment, and its overall objective to identify the predominant commitment in employees of the Agency Caixa Econômica Federal Parnamirim/RN, based on three-dimensional conceptualization model proposed by Meyer and Allen (1991), under the affective dimensions, instrumental and normative. To this end, we carried out a quantitative and descriptive research through a case study, collecting the data through questionnaires containing demographic socio elements and indicators of Meyer and Allen model. In Brazil, this model received validation by Medeiros and Enders (1997) and Bandeira, Marques and Veiga (1999b). The participants were 37 banking administrative career, of which 36 were returned questionnaires. In the data analysis, the simple descriptive statistics were used, which indicated the existence of organizational commitment among those surveyed in the three dimensions (affective, instrumental and normative), showing the prevalence of affective dimension that reflects the emotional involvement of employees, integration with the Caixa Econômica Federal and the great significance it has work in their lives, being more engaged in achieving the business goals.