Resistência organizacional: como se comportam os colaboradores no processo de mudança

Abstract

Resistance is a factor that can intervene in the success or failure of any organizational change process. Thus, it is essential to understand possible attitudes and behaviors before a proposed change, so that actions are designed to help achieve the desired goals. So the purpose of this article is to identify and analyze these behaviors presented by employees. To this end, a questionnaire was applied to all employees, where it was analyzed that a small majority of employees are in favor of the change process, and almost half of all employees showed indifference or resistance behavior. Relevant information to managers, who in possession of such data can take preventive measures and to develop alternative ways to minimize the effects of resistance to a change proposal and that it will succeed. Thus confirming the importance of knowing the attitudes and reactions of employees against a proposal for organizational change.