Padronização de processos para gestão de substâncias em uma farmácia de manipulação de Natal-RN

Abstract

Due to the current economic crisis faced by Brazil in recent years, companies have started to value and encourage more and more the management of the productive processes of their departments. Therefore, the re-evaluation of the processes developed within a company, aimed at reducing costs and higher productivity, has become more than ever the target of Brazilian entrepreneurs. Based on this, techniques that help improve the administrative and inventory management processes have been used and discussed over the last few years in a more intense way. For the development of this study, an in situ evaluation of the inventory management process of a compound pharmacy located in Natal, Brazil was carried out, with the purpose of evaluating the processes related to its warehouse. The main difficulties related to its management and standardized processes were observed in order to guarantee a better productive activity. As a result, it was observed, through the implementation of standardizations and management techniques, an improvement in the daily activity of the company, with quick resolutions to common problems and decrease of the dissatisfactions reported by the company's employees.