Indicadores de desempenho em saúde, segurança e meio ambiente: uma ferramenta para a melhoria contínua na gestão das organizações

Abstract

The following article has the purpose of evaluating the use of performance indicators as a management appliance in organizations. Facing the ever growing need of information control, an evaluation was made on the degree of importance and also a survey of the advantages that a performance measuring system can bring to the organization in face of globalization and the need to apply resources in a more efficient manner. It is emphasized that such indicators may contribute to a management that is more efficient and substantiated in its processes. In this context, the article presents an approach of integrated management in health, security and environment as well as the importance of performance indicators. It is a theoretical research that analyzed articles, books, thesis and documents published by companies and researchers who use this management appliance. It is a fact that there is still a great resistance to certain changes, however, it is necessary to qualify employees by guiding them on the importance of these appliances because the evermore competitive market demands an open and efficient management model based on the process of continuous improvement.