Diagnóstico e ações de melhoria dos processos de trabalho de uma central de abastecimento de alimentos

Abstract

The present study deals with the systematics of work in a Food Supply Center under the prism of logistics operations and their processes. It consists of a descriptive-exploratory case study, with participant observation and action research as mechanisms of collection and intervention in the researched organization. The data were analyzed under the biases of the diagnosis of operations, work processes and inventory control. The main results are the lack of technology and professionals with a suitable profile for the warehouse sector and its implications in the flow of logistics operations and work system. As an action to improve processes, the qualification of the people involved in the work process, as well as their managers, was discussed and applied, while at the same time promoting the agility of the work process in stock control, articulation and Directing employees, each to the specific sector, as well as the implementation of a computerized and appropriate system for the sector, in order to leverage both performance and motivation.