Online Dispute Resolution (ODR): um panorama sobre a aplicação dessa ferramenta pelo poder judiciário brasileiro

Abstract

The information revolution has transformed society in a way never seen before, and with the insertion of the Internet in our lives, in a few years, the way we relate to each other has been completely changed. Because of this, the problems that used to be particular to the physical world are now also present in the virtual world, and, with this, the emergence of new problems and new solutions. One of the many solutions arising from the "digital age" are the so-called Online Dispute Resolution (ODR). This new technology has been present since the end of the 20th century, initially intermediating problems between users and operators in the virtual environment, one hundred percent online and without judicial interference, and today evolving to the point of being able to solve conflicts in the legal field, previously monopolized by the Judiciary. In this sense, the objective of this paper is to analyze the insertion of this technology in the Brazilian judiciary, making an overview of the challenges and prospects of this new modality, drawing a comparative parallel with countries that already use this modality, in an attempt to relieve the public machine. This is a quali-quanti research that uses the historical, comparative and statistical method, because it seeks to understand the real reason for ODR to have such significant results, and also, if these results can be copied to Brazil.